1. Introduction

VIP Royal Chauffeur we respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://viproyalchauffeur.com and when you use our chauffeur and transportation services.

We operate from Vancouver, British Columbia, Canada, and comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA). We also take steps to comply with international privacy laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area and the California Consumer Privacy Act (CCPA/CPRA) for California residents, where applicable.

By accessing our Website or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website or Services.

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly:

  • Full name, email address, phone number, and mailing address
  • Pickup and drop-off locations, dates and times, flight numbers for airport transfers, number of passengers, luggage details, and special requests
  • Credit card details or other payment method information (processed securely through third-party payment processors; we do not store full payment card numbers on our servers)
  • Emails, messages, and phone call records when you contact us
  • Company name and job title for corporate clients

Information Collected Automatically:

  • IP address, browser type, operating system, device type, and screen resolution
  • Pages visited, time spent on pages, referring URLs, and clickstream data
  • Cookies and similar tracking technologies to enhance your browsing experience

Information from Third Parties:

  • Booking details from travel agents, concierge services, or online booking platforms
  • Information provided by business partners or referral sources

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and confirm your bookings
  • To provide chauffeur and transportation Services
  • To communicate with you about your booking, including updates and changes
  • To process payments and prevent fraud
  • To respond to inquiries and provide customer support
  • To send you service-related notifications and updates
  • To send marketing communications with your consent
  • To improve our Website, Services, and customer experience
  • To comply with legal obligations and resolve disputes
  • To protect our rights, property, and safety, and that of our clients and chauffeurs

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers and Contractors: Payment processors, IT service providers, website hosting providers, and customer relationship management platforms that assist us in operating our business
  • Insurance Providers: In the event of an incident, claim, or as required by our insurance policies
  • Legal and Regulatory Authorities: When required by law, court order, or governmental regulation, or to protect our legal rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

All third parties with whom we share personal information are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

  • Booking and transaction records: Up to 7 years for tax, accounting, and legal compliance purposes
  • Marketing preferences and consent records: Until you withdraw consent or we cease marketing activities
  • Customer support communications: Up to 3 years after the last interaction
  • Website analytics data: Up to 26 months if processed through Google Analytics

When we no longer need your personal information, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Canadian Residents (PIPEDA / PIPA):

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Withdraw consent for certain uses, subject to legal or contractual restrictions

EEA/UK Residents (GDPR):

  • Obtain a copy of your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data under certain conditions
  • Limit how we use your data
  • Receive your data in a structured, machine-readable format
  • Object to processing based on legitimate interests or direct marketing
  • Withdraw consent at any time, where processing is based on consent

California Residents (CCPA/CPRA):

  • Request disclosure of the categories and specific pieces of personal information we collect
  • Request deletion of your personal information
  • We do not sell personal information
  • We will not discriminate against you for exercising your privacy rights

How to Exercise Your Rights:

To exercise any of these rights, please contact us at:

Email: reservations@viproyalchauffeur.com

Phone: +1 (778) 347-8876

Address: Fairmont Pacific Rim Estates, 1011 W Cordova St, Vancouver, BC V6C 0B9

We will respond to verifiable requests within 30 days. We may need to verify your identity before processing your request.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

  • Secure Socket Layer (SSL) encryption for data transmitted via our Website
  • Access controls and password protection for internal systems
  • Regular security assessments and updates
  • Confidentiality agreements with employees and contractors

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Enable essential Website functionality, such as remembering your preferences
  • Analyze Website traffic and usage patterns through Google Analytics
  • Improve user experience and Website performance

Types of Cookies We Use:

  • Essential Cookies: Required for the Website to function properly. These may be session or persistent cookies.
  • Analytics Cookies: Help us understand how visitors interact with our Website. These may last up to 2 years.
  • Preference Cookies: Remember your settings and preferences. These may last up to 1 year.

Your Cookie Choices:

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. For more information, visit www.allaboutcookies.org.

9. International Data Transfers

Your personal information is primarily stored and processed in Canada. However, some of our service providers, such as cloud hosting, analytics, and payment processing providers, may operate in other jurisdictions, including the United States.

When we transfer personal information outside of Canada, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities, and we ensure the receiving jurisdiction has adequate data protection laws as recognized by the European Commission or Canadian authorities.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links

Our Website may contain links to third-party websites, such as social media platforms and partner sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated Privacy Policy on this page with a revised Effective Date, and by sending a notice to the email address associated with your account if applicable.

We encourage you to review this Privacy Policy periodically. Changes are effective when they are posted on this page.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

VIP Royal Chauffeur

Email: reservations@viproyalchauffeur.com

Phone: +1 (778) 347-8876

Address: Fairmont Pacific Rim Estates, 1011 W Cordova St, Vancouver, BC V6C 0B9, Canada

If you are located in the EEA, you also have the right to lodge a complaint with your local data protection authority.

14. Consent

By using our Website and Services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.